Shaun Anderson
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Recent activity by Shaun Anderson-
You know that your customer is fundamental to your strategic success. At the heart everything you do and everything your organization does should be an all-encompassing consideration of your custo...
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So it is true that your customers can be your best marketers
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I know of a handyman/builder guy who would turn up himself at my house to fix things. He would do an amazing job going about it in a thorough and meticulous way. The things he did made you feel th...
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Good morning South Africa Yes customers word of mouth is an amazing tool for growing your business
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It is often our reasoning that unless the news we give clients is positive then we would rather not tell them. This relates to how we deal with customer complaints too. It is very easy to be very ...
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That is quite an eye opening article! If we didn't thing customer service was the key to business that will certainly convince you. Thanks for sharing your insights some very valid and helpful poi...
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What many people don't know is that this is actually legislated and regulated in South Africa. In South Africa several Acts of government regulate the use of plain language in consumer communicati...
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Exactly! Why is this still allowed and not regulated?
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and dont feel that closing is some corny cheesy old school approach... the learning around sales is to create the mind set that allows you to control the conversation and lead it ina direction wit...
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3. The alternate choice close - I learned this as a youngster when i was taught in a restaurant that you NEVER ask the patrons the question Would you like a coffee? (or the like) because you alway...