Jan Askew
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Recent activity by Jan Askew-
You're so right! Being a bit of a dinasuar myself - You tube isn't instinctive for me but for the next generation You Tube it is becoming a verb like Google it. It allows for high impact communica...
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I completely agree with the point about the product being easy to understand by customers. Good quality images and logical informative product descriptions are essential. We totally under- estimat...
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Agree Tasty Chef - the mobile phone is the new shop. Hence we need to make sure everything we do is mobile-friendly. We initially battled with some technology that worked perfectly on a p.c. but n...
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According to Forbes.com CX trends for 2016 Google tested 41 shades of blue for its advertising hyperlinks. Designers rolled their eyes — then Google claimed that the experiment had netted an extra...
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Tasty Chef I think this raises the whole question of price & how we differentiate ourselves online. I can compare prices & delivery times on my phone within minutes. Before the proverbial fick of ...
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ShaunAnderson we use a very basic & slighly passive chat that is message based. (Cost & personnel decision) It pops up when the customer is on a page for a few seconds. It's there but not obtrusiv...
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A challenge and an opportunity for online retailers lies in the fact that customers are becoming more tech - savvy and they are increasingly willing to self-help. This is good news for the seller ...
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Customers are becoming increasingly used to contacting their suppliers digitally and disconcertingly for the online retailer they often change their channel of communication depending on access to...
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@andewctn thanks - I will definitely have a look at that!
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An online shop is just one aspect of the E-commerce experience. The question remains how available are you to your customers? Your shop is open 24/7. Statistics show that over 60% of customers exp...