Jan Askew
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Recent activity by Jan Askew-
Agree Tasty Chef - the mobile phone is the new shop. Hence we need to make sure everything we do is mobile-friendly. We initially battled with some technology that worked perfectly on a p.c. but n...
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I completely agree with the point about the product being easy to understand by customers. Good quality images and logical informative product descriptions are essential. We totally under- estimat...
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A challenge and an opportunity for online retailers lies in the fact that customers are becoming more tech - savvy and they are increasingly willing to self-help. This is good news for the seller ...
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Customers are becoming increasingly used to contacting their suppliers digitally and disconcertingly for the online retailer they often change their channel of communication depending on access to...
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An online shop is just one aspect of the E-commerce experience. The question remains how available are you to your customers? Your shop is open 24/7. Statistics show that over 60% of customers exp...
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We need to remove as many barriers to the buy decision as possible. When a customer gets to checkout and they are suddenly presented with delivery costs and or insurance - this is a major barrier...
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The worldwide trend is that the cost of delivery is now included in the quoted online price. South Africa is bucking the trend and many online retailers only offer free delivery with Rx total purc...
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E-Commerce is the way of the future - but NOT for all businesses. Does your product transport easily and cheaply? South Africa is a tough market in terms of delivery costs because postal id genera...
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It's a tough ask but a very important one. i find customers often wish to spare your feelings & so it is necessary to probe and ask for examples.
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Sylvester that's such an important point you make about when we invest in ourselves the ROI in our health and well being is reflected in the business.