Jan Askew
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Recent activity by Jan Askew-
@andrewctn I hear you! We had to recently take the decision to slow down growth because we simply couldn't fund it. Not an easy decision but actually the only way to ensure we don't trip over ours...
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Cash flow is defiitely keeping me awake at night. My biggest challenge is getting clients to pay on time while trying to keep abreast of my own expenses. I have resorted to incentivising clients t...
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@Marang I agree. I think the emphasis on plain talk (in whichever language) & not legal speak or 'false news' is the way to better communcation & greater trust. If the message sent is clear and si...
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We made many mistakes - some of them quite expensive when we started up our online shop. I think one of the things I learned was that we spent too much time & money on the design of the shop as op...
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@andewctn thanks - I will definitely have a look at that!
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ShaunAnderson we use a very basic & slighly passive chat that is message based. (Cost & personnel decision) It pops up when the customer is on a page for a few seconds. It's there but not obtrusiv...
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You're so right! Being a bit of a dinasuar myself - You tube isn't instinctive for me but for the next generation You Tube it is becoming a verb like Google it. It allows for high impact communica...
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Such an important point. I think the biggest barrier to purchase online is the fear of fraud. Just this week my credit card was compromised online. It is vital that the retailer invests in quality...
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According to Forbes.com CX trends for 2016 Google tested 41 shades of blue for its advertising hyperlinks. Designers rolled their eyes — then Google claimed that the experiment had netted an extra...
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Tasty Chef I think this raises the whole question of price & how we differentiate ourselves online. I can compare prices & delivery times on my phone within minutes. Before the proverbial fick of ...