Jan Askew

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Latest activity by Jan Askew
  • Jan Askew commented,

    I love your üsers comment - can I steal it :)

  • Jan Askew commented,

    The Spped of Trust is a truly insightful book about the power of trust in relationships and conversely the destructive effect of a lack of trust. It explains the impact and the requirements for tr...

  • Jan Askew commented,

    @Arctic1 your point is well made that we need to adjust our relationship approach to the other person... especially with the customer. As more customers use multiple platforms to communicate with ...

  • Jan Askew commented,

    When I have neglected my networking either because I couldn't afford the time or had little energy - I have seen the result in less sales. Networking does take time and effort but as with everythi...

  • Jan Askew commented,

    @andrewctn you're so right! A sickie is so tempting but we have the vision & passion to see past it as business owners. The key is in making people feel valued and valuable. It's often in the ...

  • Jan Askew commented,

    A mistake we often make is adopting the marketing speak using phrases such as: target market Segmentation share of the wallet etc. Conspicuous by its absence is the word CUSTOMER... the person. Tr...

  • Jan Askew commented,

    South African sick absenteeism rates are between 3.5 and 6% - more than double the international norm. The estimated cost of absenteeism is R16 billion annually! (http://www.humancapitalreview.org...

  • Jan Askew commented,

    Suppliers are an integral part of our business. We literally cannot survive without them and yet so often the supplier relationship is fraught with unrealistic expectations and even unfairness. If...

  • Jan Askew commented,

    We made many mistakes - some of them quite expensive when we started up our online shop. I think one of the things I learned was that we spent too much time & money on the design of the shop a...

  • Jan Askew commented,

    Such an important point. I think the biggest barrier to purchase online is the fear of fraud. Just this week my credit card was compromised online. It is vital that the retailer invests in quality...