Sarah Murray
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Recent activity by Sarah Murray-
Most of the fantastic people I'vehired over the years were people I met and started to trust and like very quickly. They felt right and I could see passion commitment hard-work and intelligence in...
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I think that is such a clever way to go about it @DrDavidBates! I love the social interview - the way you handle that really does show your true colours.
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I think successful companies view each alliance as a window on their partners’ broad capabilities. They use the alliance to build skills in areas outside the formal agreement and systematically di...
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A strategic alliance can strengthen both companies against outsiders even as it weakens one partner vis-à-vis the other. During my research into this it seemsalliances between Asian companies and ...
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Although many businesses despise social media complaint/review sites as it can happen that unfair/ridiculous complaints are aired without following correct channels. In general I think it has a te...
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That is a very interesting point andrewctn! I find now a days consumers tend to respond well to this especially on social media. They don't want to feel like they're being sold into something but ...
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Goodness that does sound a little creepy but yes the concept I totally agree with 100%. The only way to improve your product offering is to know what your customer or potential customer wants. See...
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As businesses become more consumer oriented competition grows fiercer. This lanscape makes establishing mindshare and developing brand advocates increasingly difficult tasks. (Consumers too have s...
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Yes and often It's the way a complaint is handled that makes or breaks the relationship. If I have a complaint with a particular company that is handled with humility and respect I am more likely ...
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I feel that customer experience isn't just something that impacts your brand in the marketplace. It IS your brand! So what are you doing to deliver exceptional experiences to your customers?