Andrew Smith
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Recent activity by Andrew Smith-
Even if you don't work with family it is also achallenge to work with friends. It is much nicer to spend 8 hours a day with people you know well and enjoy spending time with but it does make confl...
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A useful mantra is to let sales drive expenses and not the other way around. It is much healthier and less risky to make a sale and then decide that you need a printer or new car to fulfil it rath...
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This is one of my favourite books about employee engagement:https://www.amazon.com/First-Break-All-Rules-Differently/dp/1595621113/ It also explains the Q12 engagement survey which is something th...
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A regular and measurableprocess of hearing from your happy and unhappy customers is a very good idea. Here is a simple tool to try for free:https://www.promoter.io/. It can be very satisfying to w...
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A great quote I heard a long time ago was Grow as fast as you can but as slowly as you need to. The first part of that comes naturally to most entrepreneurs but the second part is the struggle. Gr...
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Recently a friend was introduced tohttps://www.freshbooks.com/ and says that it has radically changed her small-business life. Being on top of your billing and having auto-reminders sent to client...
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There are advantages to being a small supplier and if you understand these you can shout about your smallness rather than trying to hide it. For example: - You can be more flexible and adaptable t...
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It is very easy to fall into the trap of treating some customers better than others when every one could be your next referral or criticism. Before social media one unhappy customer could only spr...
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I once heard it said that being remarkable meant people were remarking about you. Instead of trying to stimulate social media conversations perhaps you need to be so surprisingly good or disappoin...
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There is a great story of Raymond Ackerman (the founder of Pick n Pay) following a customer home from a Checkers and stopping her in her driveway to ask why she shopped from Checkers. Perhaps a bi...