Andrew Smith
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Recent activity by Andrew Smith-
Have a look at https://elev.io/ for self-service support. For live chat there is https://www.intercom.com/ and https://www.drift.com/. For help desk software that has self-service functions try ht...
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After signing up with one of the live chat platforms you are given some code to install on your website. There is some configuration but it is not very advanced. Each of your agents are logged in ...
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One idea is to start leveraging the power of chat but with sophisticated automation built in for example https://www.drift.com/driftbot/. You train your “bot” in how to help customers with basic e...
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Even requiring registration or login is a barrier at checkout. This is a humorous video that makes the point well: https://www.youtube.com/watch?v=3Sk7cOqB9Dk
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Other than my comments below about delivery charges vs rental I do think it’s true that South African online customers have had it good with pricing of products and delivery. E-commerce is still t...
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@TheTastyChef I'm not actually suggesting that you add delivery charges to the price of the product. My point was more that a R100 product sold in a physical store has to have 10% to 20% allocated...
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Yes delivery costs are high for ecommerce but so is rental for retailers. Physical retailers typically spend between 10% to 20% of turnover on rental – the base rental or turnover rent that most s...
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That is so true – having the discipline to not work is often harder than having the discipline to work! Another tip is to exercise/relax with a friend so that you are less tempted to skip the sess...
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I have often been advised that the best time to start (or grow) something is during a dip in the market. It forces you to remain lean and efficient and if you can survive at this time then you kno...
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It is amazing that there are people in the world who love admin and compliance but they do exist! It might be hard to put a price on your peace of mind and freed up time but perhaps we should all ...