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Articles

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  • Minding your manners - business etiquette

    Business etiquette applies to a whole range of activities engaged in by small businesses, both internally (i.e. within the organisation), and externally (i.e. in interfacing with customers, suppli...

  • It's a Deal! - Contract of Employment Basics

    The Basic Conditions of Employment Act (BCEA), section 29 requires an employer to provide an employee with certain written terms of employment not later than the first day of commencement of emplo...

  • Mind the Gap!

      Performance management (PM) is usually seen as the domain of corporates, not small business. In a small company where the owner and staff usually work side by side, formal performance review...

  • Non-money motivation for staff

      Finding the right staff and keeping them is one of the greatest challenges that small businesses face. Many small business owners feel that a big part of the problem is that they can’t compe...

  • "The Importance of Being Earnest"

    I beg Oscar Wilde’s pardon for playing on the title of his farcical play! The title popped into my mind after receiving yet another dollop of indifferent service by an uninterested waitron. Sh...

  • The Interviewing Minefield

      If you have interviewed a job applicant in the past few years, it is almost a guarantee that you have broken the law. Sorry about the coffee stain on your shirt, but yes, unless you are a pr...

  • The power of "If" in Conflict Resolution

        “Somewhere between right and wrong there is a garden. I will meet you there.” (The poet Rumi)I recently came across this beautiful quotation and it started me thinking about conflict – be ...

  • Why Do We Need a Code of Conduct?

        I have recently been assisting an NGO with developing Human Resource related policies. It has been a challenging experience and one with which I am sure many small business managers can re...

  • The art of delegation

      The art of delegation is about showing confidence in your staff, and your ability to hire the right people. Leading people by the hand means two of you are doing the work of one.An inability...

  • Unions - Harmony vs. Conflict?

    Unions can have a devastating impact on your production due to a protracted dispute or stay-away One of the biggest fears for small business is the potential for conflict with labor union represen...