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Articles

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  • How to Get Going & Keep Going on Social Media 1

      Many small business owners have ventured into creating at least a Facebook page or Twitter page or both. And very often these social platforms haven’t gained the traction they would have liked t...

  • Sales Calls 101

    Selling is not easy and it is hard work but is actually quite simple. It’s a numbers game, the more calls you make, the higher your chances of making a sale. South Africans are traditionally quite...

  • 5 Steps to improving survey feedback you get

    Every organization values feedback. But what's the best way to make sure it's high quality? Here are 5 steps to guide you: Never forget this simple question:  Can our (prospective) customer pay fo...

  • Customers are an integral part of your business

      To some, this comes naturally, but to the uninitiated, it can appear to be very daunting. Selling is an art that every entrepreneur needs to master. To some, this comes naturally, but to the uni...

  • Unions - Harmony vs. Conflict?

    Unions can have a devastating impact on your production due to a protracted dispute or stay-away One of the biggest fears for small business is the potential for conflict with labor union represen...

  • The power of "If" in Conflict Resolution

        “Somewhere between right and wrong there is a garden. I will meet you there.” (The poet Rumi)I recently came across this beautiful quotation and it started me thinking about conflict – be ...

  • "The Importance of Being Earnest"

      I beg Oscar Wilde’s pardon for playing on the title of his farcical play! The title popped into my mind after receiving yet another dollop of indifferent service by an uninterested waitron ....

  • How to interview potential employees

    New business owners often have challenges delegating tasks and entrusting other people to help them. However, you can never go at it alone, a team is essential and choosing the right people to wor...

  • Hire right first time round

    Hiring of staff is a task that entrepreneurs often undertake with some trepidation, especially if they are new to this. And rightly so: hiring often means the business is growing and that in itsel...

  • The art of delegation

      The art of delegation is about showing confidence in your staff, and your ability to hire the right people. Leading people by the hand means two of you are doing the work of one.An inability...