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Articles

Recent activity by SimplyBiz Admin Recent activity Votes
  • Strategic alliance vs competition

    A strategic alliance is an arrangement between two companies to gain additional business by combining their resources. Entrepreneurship and the business sphere is a very competitive industry thus...

  • Can being a copycat help your business?

    The pressure to be fresh and original can be unrelenting for small business owners who are trying to survive and grow their business. There may come a point where small business owners ask themse...

  • Changing your attitude to customer complaints

    Because customer complaints are an inescapable part of doing business, small business owners should not be fearful or resentful when customers complain. Instead, small business owners’ focus shou...

  • 5 Steps to improving survey feedback you get 

    Every organization values feedback. But what's the best way to make sure it's high quality? Here are 5 steps to guide you: Never forget this simple question:  Can our (prospective) customer pay f...

  • Customers are an integral part of your business

    Most business owners often focus on the money and not the customer who brings the money. Your customers/clients are an integral part of your business. As a small business owner, you need to look ...

  • Customer loyalty programmes

    Loyalty or reward programmes come in different formats and vary in terms of the extent to which they ‘give back’ to customers. Benefits include an advance warning of sales and specials, discounts...

  • Face-to-Face communication

    Many small and medium-sized businesses have a presence on social media platforms like Facebook, Twitter, and LinkedIn.  These are used to profile the company and its services or recruit new talen...

  • Repeat business – creating a stable customer base

    Winning repeat business from your customers makes sense on many levels Not only does this smooth out your sales and income if they buy regularly, but it is also far less expensive to retain custo...

  • Looking back to plan ahead

    This is the time to reflect upon all your business objectives for 2011 and how far you’ve come in achieving them. Depending on the outcomes this might not necessarily be a pleasant task. However ...

  • Use your customers as your marketers

    Allow your customers to help you drive your marketing strategy, they are an authentic representation of how your product/service is perceived in the market. Here are three ways to work customers ...